Support

Real questions, answered by a person — there's no ticket system and no bot in front of it.

§1 Before you contact us

The FAQ covers the questions people ask most — affiliation with Google, quota, reCAPTCHA, refunds, data retention, cancellation, and more. Two fast checks that solve most support requests before they need a reply:

• Nothing generating? Confirm you're signed in to Google Flow itself, with a project open, in the same tab Merchmint is targeting — see how it works.
• Sign-in failing? Make sure you're approving the Google account you intend to use — Merchmint ties your plan to whichever account completes sign-in.

§2 Contact

Email is the reliable path for anything account-specific — community channels are best for general questions.

§3 What to include

Whatever the issue, these make it faster to resolve on the first reply:

• The email address you signed in to Merchmint with
• What you expected to happen, and what happened instead
• For a generation problem: what the Logs tab in the side panel shows — it's local only and never uploaded, so copy the relevant lines into your email
• For a billing problem: the email you paid with, and the Stripe receipt if you have it

§4 Response time

We aim to respond within 2 business days.

§5 Billing, privacy and suspensions

These have their own pages with the full, binding detail — support email works for all of them too:

• Cancel a subscription or ask about a refund
• Request your data, or ask us to delete it
• Appeal a suspended account — appeals are considered for 14 days after the suspension