Billing, cancellation & refunds

This page describes how Merchmint charges for Pro, what Free includes, and how to cancel. It describes what the software actually does.

§1 The Free plan

Every account starts on Free with 30 prompts per day.

• What counts as a prompt. One prompt is one item you queue for generation. When a batch starts, Merchmint reserves the whole batch against your daily allowance up front. When it finishes, anything that did not actually produce a result is given back — you are counted only for prompts that generated something.
• When the counter resets. The allowance is tracked per calendar day on our servers and resets at midnight UTC. There is no rollover.
• Batches larger than your allowance are refused outright. Queue 40 prompts on a 30/day allowance and the batch is rejected before it starts, rather than running partway. Trim the queue or upgrade.
• If a run dies mid-batch, its reservation is held until a housekeeping job releases it. That job runs hourly and releases anything open for more than 6 hours, so in the worst case a crashed run can hold part of your allowance for about seven hours.
• Every batch is authorised live against the server. If the server cannot be reached, the batch does not start. Merchmint fails closed — it refuses to run rather than assume you are entitled.

§2 The Pro plan

Prices are set and displayed in US dollars.

What Pro changes

Pro removes Merchmint's daily prompt cap. On Pro the daily-allowance check is skipped entirely — there is no per-day prompt limit applied by Merchmint, and the usage bar is replaced by a Pro badge.

What Pro does not change — read this before paying

• Pro does not give you more Google Flow capacity. Every generation still runs in your own Google account and still consumes whatever credits or quota Google gives you. When Google refuses further generations for the day, Merchmint stops and reports it. Pro cannot lift that limit and does not try to.
• Pro alone does not unlock the Ultra-gated options. 4K image and video downloads and the two Lower Priority Veo models require both a Merchmint Pro subscription and a Google AI Ultra plan on your own Google account. Video durations are gated separately and not by Pro at all: 4-second and 6-second clips need either Google AI Ultra or the Omni Flash model, and 10-second clips are Omni Flash only.

§3 How your subscription links to your account

Merchmint identifies your account by the Google account you sign in with, not by a licence key. There is no key to enter, lose, or transfer.

• Start checkout from inside the extension while signed in. The upgrade button builds a Stripe checkout link carrying your signed-in Google email address, and the payment webhook uses it to attach the subscription to your account.
• Pay with the same email address you signed in with. If you change the email on Stripe's checkout page, the payment cannot be matched to your Merchmint account automatically. It is recoverable — email contact@sellersuit.com — but it will not activate on its own.
• Your plan follows your Google account, not your device. Entitlement is stored on the server against your account, so signing in on another computer, another Chrome profile, or after a reinstall restores Pro with no re-purchase.
• Activation is quick but not instant. After payment the extension polls the server — first after 2 seconds, then every 5 seconds, with a durable 1-minute background check as a backstop — until Pro appears. Polling stops as soon as you close the Stripe tab: it does one last check about five seconds later, then stops. If you leave the tab open it keeps polling for up to 10 minutes. Either way, stopping is not a failed payment; reopening the panel re-checks.
• Opening the side panel always re-checks your plan. If you leave the panel open it is not re-checked on a timer, so after a change made in the billing portal, close and reopen it. Offline, the panel keeps showing a snapshot up to 24 hours old. Whatever the badge says, a stale badge can never authorise a batch — every batch is checked live.

§4 How payment is handled

All payments are processed by Stripe, through Stripe-hosted Payment Links and Stripe's hosted billing portal.

Merchmint never sees your card details. This is enforced structurally, not just by policy:

• Checkout opens in an ordinary browser tab on Stripe's own domain. The extension cannot read or script that page: it holds no host permission for stripe.com, and its content scripts match only Google Flow URLs. It does see that a Stripe tab is open and when you close it — that is how it knows to start and stop checking for your upgrade.
• The extension bundle contains no Stripe API key of any kind. Only the public checkout links are in it.
• The billing portal session is created on the server using Stripe's secret key, which never leaves the backend. The extension only receives the session URL Stripe returns and opens it; how long that URL stays valid is Stripe's to decide.

Card numbers, expiry dates, CVCs and billing addresses are handled by Stripe under Stripe's own terms. Merchmint's records hold a Stripe customer ID, a subscription ID, the subscription status, the current period end date, and whether cancellation at period end is pending. No payment instrument data.

Payments are verified cryptographically. The webhook that grants Pro checks Stripe's signature on every delivery, rejects anything more than 5 minutes old, and records each event ID so a retried or replayed delivery cannot grant a second period.

Currency

Prices are set in USD: $3.00 per month or $29.00 per year. Depending on the account's currency settings, Stripe's checkout page may present and charge an equivalent amount in your local currency at Stripe's exchange rate — the figure shown at checkout is the figure Stripe charges. Merchmint does not set it and does not receive the difference. Your bank or card issuer may add its own foreign-transaction fee on top, which neither Merchmint nor Stripe controls. Always confirm the exact amount and currency on Stripe's checkout page before you pay.

Tax

The prices above are the total amount charged today — Merchmint does not currently add separate VAT, GST or sales tax at checkout. If that changes (for example, if tax collection is enabled for certain regions), this page will be updated to say so before it takes effect.

§5 Renewal

Both plans are recurring subscriptions. Monthly renews every month and yearly renews every year, automatically, using the payment method on file, until you cancel. Stripe may also send you its own payment receipt and renewal-failure emails directly; those come from Stripe, not Merchmint. We haven't confirmed whether receipt emails are enabled for this account or whether they carry a billing-portal link, so the most reliable way to manage your subscription either way is the Manage Subscription button described in §6.

Price changes: if we change Pro's price, existing subscribers get at least 30 days' notice before the new price applies to their next renewal — never retroactively.

Free trial: Merchmint does not currently offer a free trial of Pro. The Free tier (30 prompts/day, forever) is how you try it before paying.

§6 How to cancel

In the extension: open the side panel and click Manage Subscription on the Pro banner. Merchmint asks the server for a Stripe billing portal link scoped to your customer record and opens it in a new tab. Cancellation, and any other subscription change, happens on Stripe's pages.

Two things to know about that button:

• It is hidden during a trial period. (Merchmint doesn't currently offer a trial — see §5 — but the button's underlying code already handles one correctly if that changes.) If you somehow are in a trial and need to manage the subscription, email contact@sellersuit.com.
• If the server has no Stripe customer on file for your account it answers "No subscription found" instead of opening a portal. If you have paid and see that, email contact@sellersuit.com.

Outside the extension: if Stripe's receipt emails are enabled on this account and carry a billing-portal link, you can also cancel from there without opening Chrome. We haven't confirmed whether that's turned on for this account (see §5), so Manage Subscription in the extension is the reliable path either way.

Cancelling and updating your card are Stripe's standard Customer Portal features and are on for this account. Whether the portal also lets you switch between monthly and yearly or download past invoices depends on separate settings we haven't confirmed are enabled — if an option described here isn't there when you open the portal, email contact@sellersuit.com and we'll handle it directly.

§7 What happens when you cancel

• You keep Pro until the end of the period you have already paid for. Cancelling schedules the subscription to end; it does not revoke access immediately.
• Access ends when Stripe reports the subscription as ended, not on a countdown inside the extension. There is no local expiry timer. When Stripe sends the subscription-deleted event at period end, the account drops to Free.
• Nothing else is deleted or interrupted. The account returns to 30 prompts per day. Your saved prompts, settings, queue, library and previously downloaded media are unaffected — everything except the daily cap keeps working exactly as it did.
• No pro-rata refund is issued automatically on cancellation. Cancelling stops future renewals. Whether an already-paid period is refundable is covered in §9.

Data held after cancellation: cancelling your subscription does not delete your account or any data — your account simply returns to the Free tier. Your data follows the same retention rules as any other account, described in the privacy policy, §9: kept while your account exists, and your personally identifying records manually deleted within 30 days if you request account deletion.

§8 Failed payments

A failed renewal does not cut you off immediately.

Any other status — including unpaid, canceled, incomplete and incomplete_expired — drops the account to Free.

So when a renewal fails, your subscription goes to past_due and you keep Pro while Stripe retries the charge. This is a grace period, not an instant cutoff. Access ends only if the retries are exhausted and Stripe finally marks the subscription unpaid or cancelled.

Update your card in the billing portal (Manage Subscription) to clear a failed payment. Stripe automatically retries a failed renewal over roughly the following two weeks, using its Smart Retries system (which picks retry timing with machine learning rather than fixed intervals) — access stays on the whole time, per the table above. If every retry fails, Stripe marks the subscription unpaid or cancelled and the account drops to Free at that point, not before.

§9 Refunds

Payments to Merchmint are generally non-refundable, for both the monthly and yearly plan, and for both a first payment and a renewal. Cancelling stops future billing — see §7 — but does not refund the period you have already paid for. To cancel, use Manage Subscription in the extension (§6) or email contact@sellersuit.com.

The one exception is already covered elsewhere: if we terminate your account without cause while you have paid time remaining, we refund the unused portion — see the terms of service, §14.

If you are in the EEA or the UK

EU and UK consumer law gives you a 14-day right to withdraw from a distance contract. That right can be waived for digital services that start immediately, but only if you were asked to expressly consent to immediate access and acknowledge losing the withdrawal right at the point of purchase. Merchmint's checkout does not yet capture that specific consent, so if you are in the EEA or UK, you may request a full refund of your first payment within 14 days of paying, notwithstanding the general no-refunds policy above — email contact@sellersuit.com with the address you paid with. This 14-day right applies once, to your first payment; it is not a recurring right on every renewal.

§10 Suspended accounts

An account can be suspended for abuse. A suspended account cannot start batches regardless of plan, and the extension shows a full-screen notice with the reason. Suspension is a separate matter from billing; if you believe an account was suspended in error, email contact@sellersuit.com. See also the terms of service.

§11 Billing questions and disputes

Email contact@sellersuit.com with the address you paid with and, if you have it, the Stripe receipt. We aim to respond within 2 business days.

Please contact us before opening a card chargeback — most billing problems are a mismatched email address and can be fixed in minutes.

This page describes Merchmint's own practices. It is not legal advice, and it does not limit any right you have under the consumer law that applies where you live.